RETURN POLICY

Return address

Mars Shipping Service LLC

4157 Clay Commerce Dr. #202，Katy, TX 77449

Instructions on How to Return a product

First, if you need to return the goods, please first order number and return information feedback to customer service personnel, customer service personnel will contact you in a timely manner after receiving the information to deal with.

Second, the goods returned to this site after the address of the relevant personnel for goods acceptance:

1, If the goods are complete and undamaged will receive the goods within 7-15 working days for a refund.

2, If the goods are damaged or fewer pieces, this site relevant personnel to take pictures of the scene, and will pass the photos to the buyer, for goods damaged or fewer pieces of the problem responsibility will be borne by the buyer.

3, Minor phenomena can be repaired on this site will be returned to the factory for repair, the cost borne by the buyer, serious unrepairable phenomena buyers will bear the full cost.

Return Packaging Requirements

The original quality and functionality of the product is maintained, including the product itself, packaging, accessories and accompanying trademark tags, instruction manuals and other complete. The buyer shall not affect the integrity of the goods if he/she opens the packaging of the goods based on the need for inspection or conducts a reasonable and appropriate trial for the purpose of confirming the quality and function of the goods. The use of the goods beyond the need for inspection and trial, resulting in a significant loss of value of the goods, is considered to be the goods are not intact.

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Please contact our Customer service at [email protected]s to get the return address.